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General FAQ

General frequently answered questions

What is FOMCS and what does it do?

FOMCS is the ultimate Yacht and Charter Management software, available and used for the managerial needs of yacht owners, yacht operators, yacht managers, yacht brokers, yacht charter brokers and yacht agencies. FOMCS is a multi-functional software designed and developed by marine professionals to make the business easier and more profitable.

Why should I use FOMCS?

FOMCS is the Unique Software All-in-One for Yacht and Charter Management Business. Get clear visibility and control of your business. Choose the plan that suits you and you can upgrade to another license package at any time if your needs are greater. Is compatible with all devices, support it from all screens and in any resolution.

What additional advantages does FOMCS offer compared to other similar software?

Although there is no other similar software in the form of FOMCS, some of its advantages are:

  • All-in-One for your entire company.
  • The most modern and technologically advanced multifunctional software
  • User accounts with full rights and permissions from account holder managers and for each user individually in all application fields
  • Reducing the paper disorder and giving peace in workplaces by converting papers to electronic forms
  • Keeps all the data of yachts, customers, suppliers, crew, yacht bookings and sales in a safe and unlimited platform
  • Increases internal communication with the dashboard event log and keep everyone informed
  • Send automatically all alerts and reminders for all works and yacht docs libraries to all selected users and third parties as you have defined them
  • Templates for Charter and Sales documents. ​Design and issue hundreds of documents you need to run your business related to the charters and sales of your boats
  • Make your catalogs and price lists in 28 different available currencies. Every 4 Hours Update Exchange Reference Rates from FED & ECB
  • Upload unlimited own photos and videos for your boats
  • Share with all available messaging applications, Download or print e-Brochures with your logo and company details & Friendly Broker e-Brochures for your boats included unlimited your own photos and videos for charters and for sales
  • Speed up your workflow, connect with your partners and customers, build and publish your fleet online on your web site with our API’s and without any extra costs
  • Increases the yacht sales and charter bookings by providing interconnection with online marketplaces and charter booking portals
  • Promote your company and listings online, advertise your yachts on all our collaboration portals and social media without any extra costs on you, Receive more inquiries for yacht sales, Make more bookings

Do I need to download or install FOMCS software on my computer or any device?

No, FOMCS software is fully cloud based and that means you never need to install – download or update any software. Only an internet connection is all you need and work from everywhere.

How do I register and open an account?

Signing up is easy, and your account is confirmed instantly. In the FOMCS menu, select My account and on “Register” enter your email to create an account. A password will be sent to your email address with instructions to proceed further. Login with your credentials and subscribe – order the package what is fitting for your needs (as first time use the same email as you have been register). Note: 30 days free trial will be start. Once your order has been completed (a relevant automatic email will be sent to you), from My Account – Control Panel – Dashboard you can now Sign in to the MY.FOMCS software and start setting up your business. We would recommend that you watch the relevant videos that we have prepared for you before you start using the software.

Is there any free Trial Time for Usage FOMCS software?

Yes, “Try before you buy” Start your 30 days free trial and experience FOMCS software for all your yacht and charter management needs.
No credit card details required. After 30 days free trial period you can upgrade to paid subscription or cancel your account. No contracts, no hidden charges.
Note: After trial period when you go to paid subscription all your own data continues to remain active until your subscription is canceled.

How do I purchase products?

Choose between one of our 4 different Packs Usage with yearly subscription license. 30-Days Free Trial applicable.

May I upgrade my account after my subscription on Free Trial period?

Yes, during Free Trial period you are allowed to upgrade subscription program. We would like to advise you to start the trial period with the Lite Pack so that in the future you can upgrade to another subscription program since it is not possible to downgrade.

May I upgrade my account after my subscription is paid?

Sign in to your account and select Manage Subscription to see all available options. You may upgrade your account at any time up to Enterprise Pack. If you still need some help please contact with our operation department.

Which payment methods are accepted?

Atlantis Global accepts the following payment methods:
Credit / Debit card  — (MasterCard, Visa, or American Express) via secure payment gateway iyzico a PayU company.
Bank transfer  — Can take up to 2 – 5 business days for bank transfers to clear through our banking facilities.

Are there any applicable taxes?

Atlantis Global is an Turkey-based company. As such, Atlantis Global must collect GST/KDV from all Turkish-based customers. Atlantis Global will not collect VAT from customers- based within the European Union or other third countries according Turkish tax legislation (Export Registered Sales under Article 11/1-c of the 3065 No. VAT Law)

I'm in Europe. Will your bank transfer details work?

We provide full bank account details in the order email and can be used as the Bank name, IBAN, bank account holder for your bank transfer. It may also be worthwhile to let your bank know that this is a EUR account. On your bank transfer don’t forget to mention the FOMCS order number.

Can I get a refund?

Refunds for subscriptions are not available. If you’d like to cancel your active subscription there is not refund. After cancellation your subscription will not be automatically renewed if you have chosen payment by Credit / Debit card.

How do I update my billing details for my subscription?

The billing details and contacts details for a license of subscription have access to update on My account link on Billing Details. The billing details and contacts are viewed as the company’s owner details and have the authority to request changes to the license/subscription.

How can I change or reset my password for owner admin account?

To change your password:

  1. Type on your browser fomcs.com
  2. From My account select Login
  3. Select Account Details
  4. On the section Password Change insert first the old password and then write the new password – confirm the new password and press Save Changes

To reset your password:
If you’ve forgotten the password for your FOMCS account, follow these directions to reset it.

  1. Type on your browser fomcs.com
  2. Visit the My account page
  3. Select Lost your password?
  4. In the new window please enter your username or email address associated with your account and press Reset password
  5. We’ll send you an email with a link that enables you to reset your password

How can I change or reset my password as user?

Important Note: Admin of the subscription can change or reset password as we described earlier on; How can I change or reset my password for admin account.

To change your password:

  1. Type on your browser my.fomcs.com and then Login
  2. Select My Profile
  3. On the section Password Change insert the new password  and press Save Changes

To reset your password:
If you’ve forgotten the password for your account, follow these directions to reset it.

  1. Type on your browser my.fomcs.com
  2. Select Forgot your password – Are you a User?
  3. In the new window please enter your email address associated with your account and press Request
  4. We’ll send you an email with a link that enables you to reset your password.

May I cancel and reactivate my subscription?

Your account will be automatically canceled if the subscription has not been paid. The data will remain active for 6 months. After 6 months if your account remains inactive all data will be deleted without further notice.

Are educational videos available to understand how is working my.fomcs.com software?

Yes of course, we have for the whole system and all the sectors a library with detailed videos that you can understand its operation. Again, in case you have any questions, we are at your disposal to clarify them. The educational videos are available for everyone who has an active subscription or in Free Trial mode at my.fomcs.com

From which devices may I use my.fomcs.com?

You may use my.fomcs.com from all devices; mobile, tablet, netbook, laptop, desk pc and everywhere you have internet access. Perform your business easily!

Is my.fomcs.com responsive for all screens?

Yes, my.fomcs.com web/app is responsive – adaptive and support all available screens.

Is FOMCS - my.fomcs.com software open source?

No, Atlantis Global products are proprietary software applications.

Is my data safe on your servers?

Yes, and statistically your data is far safer being housed on our secure servers than it would be on any workstation. my.fomcs.com platform runs on high reliability servers, while applications that run on your local workstation are much more susceptible to data loss and intrusion by hackers. Our servers are routinely and randomly scanned and certified by a third party security vendors to ensure they are safe from both hackers and viruses. Our servers are frequently backed up. On top of the many layers of redundancy we incorporate to ensure 100% uptime, we also backup frequently both on-site as well as off-site to ensure maximum reliability in the event of a catastrophic failure. We use high-reliability enterprise grade hardware and software. Enterprise grade hardware and software provide a higher level of reliability than typical workstation class hardware. This keeps our systems online and running error free.

Is my Confidential Information and Database safe from third party use?

Data confidentiality is about protecting data against unintentional, unlawful, or unauthorized access, or disclosure. Confidentiality has to do with the privacy of information, including authorizations to view, share, and use it. We forbids all involved from releasing information regarding any business processes or plans of the other party or parties without the prior consent of all parties through the proprietary software.

Is my.fomcs.com certified from any quality management system (QMS) ISO?

Yes, fomcs.com and my.fomcs.com are brands and products of organization ATLANTIS Global Management Information Systems S.A. who is certified with quality management system (QMS) ISO 9001:2015 by TRB/DAkkS – its own certification id: DE-IS-1840

Is my.fomcs.com certified from any information security management system (ISMS) ISO?

Yes, fomcs.com and my.fomcs.com are brands and products of organization ATLANTIS Global Management Information Systems S.A. who is certified with information security management system (ISMS) ISO/IEC 27001:2013 by TRB/DAkkS – its own certification id: DE-IS-1840

Once I setup an account, can I reach somebody if I have any questions?

FOMCS – my.fomcs.com has the best support staff in the industry. We’re not just saying that either as independent 3rd party reviews consistently rank us highest in customer support among all software solutions for yacht owners, managers, agencies and operators. Before or after you have an account, you can reach us. You can’t find this level of support anywhere else, we promise!

Is there any Help Desk Ticketing System?

Our help desk ticketing system collects, organizes, and tracks all of our customers support queries. With our ability to streamline processes, organize information, and simplify interactions, our help desk prevent important requests from slipping through the cracks. Submit your request or query. Τhe average response time is 12 hours – but never exceed 24 hours!

How do I know what is supported?

  • Incident Support – Identifying and troubleshooting problems in the system
  • Root cause analysis
  • Assistance with issues during registration
  • Assistance with issues during upgrades
  • Identifying and creating needed bug reports
  • Guidance around implementation and configuration
  • Integration support with other ATLANTIS Global Management Information Systems products
  • Support for evaluators

I have a development question. Where should I address it to?

Since development questions and requests are not covered by our support offering, customers with these kind of questions should first reported to our support department by email. If you still have questions, you can submit your request directly on FOMCS Ticketing System, where our whole community (including developers, support engineer) may provide assistance. Requests only applicable for those customers with accounts that have paid subscription and is valid. For such requests is not valid our policy “response time is 12 hours – but never exceed 24 hours”.

Can I have support or ask for a quote for developing my web online shop with FOMCS API's?

Yes, of course we provide developing implement service for online rental shop and marketplaces for owners which using FOMCS software and its API’s. Requests only applicable for those customers with accounts that have paid subscription and is valid. For such requests is not valid our policy “response time is 12 hours – but never exceed 24 hours”.

Can I talk to a human?

Definitely. You can email us, and we will come back to you shortly with a voice call if you require. Our first available online agent will assist you. Τhe average response time is 12 hours – but never exceed 24 hours!

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