Frequently
asked questions
You’ve got questions. We’ve got answers.
Day by day, we strive to make the software better for you together with you!
What is FOMCS Yacht Management Software and what does it do?
FOMCS is the ultimate Yacht Management, Charter Booking Management, and Brokerage Management Software, available and used for the managerial needs of yacht owners, yacht operators, yacht managers, yacht brokers, yacht charter brokers, and yacht agencies. FOMCS Yacht Management Software is a multi-functional software designed and developed by marine professionals to make the business easier and more profitable.
Why should I use FOMCS Yacht Management Software?
FOMCS is the Unique Software All-in-One for Yacht Management, Charter Booking Management and Brokerage Management Business. Get clear visibility and control of your business. Choose the plan that suits you and you can upgrade to another license package at any time if your needs are greater. Is compatible with all devices, support it from all screens and in any resolution.
What additional advantages does FOMCS Yacht Management Software offer compared to other similar software?
Although there is no other similar software in the form of FOMCS, some of its advantages are:
• All-in-One for your entire company.
• The most modern and technologically advanced multifunctional software.
• User accounts with full rights and permissions from account holder managers and for each user individually in all application fields.
• Reducing the paper disorder and giving peace in workplaces by converting papers to electronic forms.
• Keeps all the data of yachts, owners, customers, suppliers, crew, yacht bookings and sales in a safe and unlimited platform.
• Increases internal communication with the dashboard event log and keep everyone informed.
• Send automatically all alerts and reminders for all expired documents, works / tasks and yacht docs libraries to all selected users and third parties as you have defined them.
• Templates for Charter and Sales documents. Design and issue hundreds of documents you need to run your business related to the charters and sales of your boats.
• Make your catalogs and price lists in 30 different available currencies. Every 4 Hours Update Exchange Reference Rates from ECB.
• Upload unlimited own photos and videos for your boats.
• Share with all available messaging applications, Download or print e-Brochures with your logo and company details & Friendly Broker e-Brochures for your boats included unlimited your own photos and videos for charters and for sales.
• Speed up your workflow, connect with your partners and customers, build and publish your fleet online on your own website with our FOMCS Owner’s APIs and without any extra costs.
• Increases the yacht sales and charter bookings by providing interconnection through our Channel Manager API with all major online portals and marketplaces, online yacht agencies and travel agencies, associations / unions and clubs. All from the same software, no extra integration, or charges and just with one click.
• Promote your company and listings online, advertise your yachts on all our collaboration portals and social media without any extra costs on you, Receive more inquiries for yacht sales, Make more bookings.
Do I need to download or install FOMCS Yacht Management Software on my computer or any device?
No, FOMCS software is fully cloud based and that means you never need to install – download or update any software. Only an internet connection is all you need and work from everywhere.
How do I register and open an account?
Signing up is easy, and your account is confirmed instantly. In the FOMCS menu, select My account and on “Register” enter your email to create an account. A password will be sent to your email address with instructions to proceed further. Login with your credentials and subscribe – order the package what is fitting for your needs (as first time use the same email as you have been register). Once your order has been completed (a relevant automatic email will be sent to you), from My Account – Control Panel – Dashboard you can now Sign in to the MY.FOMCS software and start setting up your business. We would recommend that you watch the relevant videos that we have prepared for you before you start using the software.
Can I try FOMCS Yacht Management Software for free before purchasing it?
Yes, We offer fully functional trial of FOMCS Yacht Management Software. “Try before you buy” No credit card details required. No contracts, no hidden charges. Please contact us and Request a free account membership now!
How do I purchase subscription?
Choose one of our four Membership Subscription Packs with a yearly license.
Can I customize my subscription with only functions and modules I need?
Yes, of course! You can full customize your subscription with only functions and modules that really you need for your business organization.
Do you thing in the future you want to enrich it with more modules and functions? No problem!
You will be able to choose anytime from those that already exist or from any new available versions with updates and upgrades.
May I upgrade my account after my subscription is paid?
Sign in to your account and select Manage Subscription to see all available options. You may upgrade your account at any time up to Enterprise Pack. If you still need some help please contact with our operation department.
Which payment methods are accepted?
We accept the following payment methods:
Credit Cards, Debit Cards, Apple Pay, Google Pay
Are there any applicable taxes?
We are based in the United Kingdom. Hence, we have to collect GST/VAT accordingly.
Can I get a refund?
Subscription refunds are not available. If you’d like to cancel your active subscription, you will not receive a refund. Your subscription will not be automatically renewed if you have chosen payment by Credit / Debit card.
How do I update my billing details for my subscription?
The billing details and contacts details for a license of subscription have access to update on My account link on Billing Details. The billing details and contacts are viewed as the company’s owner details and have the authority to request changes to the license/subscription.
How can I change or reset my password for owner admin account?
To change your password:
1. Type on your browser fomcs.com
2. From My account select Login
3. Select Account Details
4. On the section Password Change insert first the old password and then write the new password – confirm the new password and press Save Changes
To reset your password:
If you’ve forgotten the password for your FOMCS account, follow these directions to reset it.
1. Type on your browser fomcs.com
2. Visit the My account page
3. Select Lost your password?
4. In the new window please enter your username or email address associated with your account and press Reset password
5. We’ll send you an email with a link that enables you to reset your password
How can I change or reset my password as user?
Important Note: Admin of the subscription can change or reset password as we described earlier on; How can I change or reset my password for admin account.
To change your password:
- Type on your browser my.fomcs.com and then Login
- Select My Profile
- On the section Password Change insert the new password and press Save Changes
To reset your password:
If you’ve forgotten the password for your account, follow these directions to reset it.
- Type on your browser my.fomcs.com
- Select Forgot your password – Are you a User?
- In the new window please enter your email address associated with your account and press Request
- We’ll send you an email with a link that enables you to reset your password.
May I cancel and reactivate my subscription?
Your account will be automatically canceled if the subscription has not been paid. The data will remain active for 6 months. After 6 months if your account remains inactive all data will be deleted without further notice.
Are educational videos available to understand how is working my.fomcs.com software?
Yes of course, we have for the whole system and all the sectors a library with detailed videos that you can understand its operation. Again, in case you have any questions, we are at your disposal to clarify them. The educational videos are available for everyone who has an active subscription or in Free Trial mode at my.fomcs.com We recommend always to ask for a presentation from our support team. We will be happy to assist you.
From which devices may I use my.fomcs.com?
You may use my.fomcs.com from all devices; mobile, tablet, netbook, laptop, desk pc and everywhere you have internet access. Perform your business easily!
Is my.fomcs.com responsive for all screens?
Yes, my.fomcs.com web/app is responsive – adaptive and support almost all available screens.
Once I setup an account, can I reach somebody if I have any questions?
FOMCS – my.fomcs.com has the best support staff in the industry. We’re not just saying that either as independent 3rd party reviews consistently rank us highest in customer support among all software solutions for yacht owners, managers, agencies and operators. Before or after you have an account, you can reach us. You can’t find this level of support anywhere else, we promise!
Is there any Help Desk Ticketing System?
Our help desk ticketing system collects, organizes, and tracks all of our customers support queries. With our ability to streamline processes, organize information, and simplify interactions, our help desk prevent important requests from slipping through the cracks. Submit your request or qu
ery. Τhe average response time is 12 hours – but never exceed 24 hours!
How do I know what is supported?
- Incident Support – Identifying and troubleshooting problems in the system
- Root cause analysis
- Assistance with issues during registration
- Assistance with issues during upgrades
- Identifying and creating needed bug reports
- Guidance around implementation and configuration
- Integration support with other ATLANTIS Global Management Information Systems products
- Support for evaluators
Is there any API to create an online real-time charter booking system on my own website?
Yes, of course! We provide FOMCS API for charters exclusive for Owner to be able to create an online real-time booking system on own website(s).
Is there any available Channel Manager API to connect my yachts for charters with other online portals and marketplaces?
Yes of course! Showcase your business and your yachts via multiple distribution channels (FOMCS Channel Manager API) like major online portals and marketplaces, online yacht agencies and travel agencies, associations / unions and clubs. All from the same software, no extra integration, or charges and just with one click.
Is there any API to create a yacht for sales page with my portofolio on my own website?
Yes, of course! We provide FOMCS API for sales exclusive for Owner to be able to create a page for yacht for sales with own portofolio on own website(s).
Is there any available Channel Manager API to connect my yachts portofolio for Sales with other marketplaces?
Yes of course! Showcase your business and your yachts via multiple distribution channels (FOMCS Channel Manager API) like major marketplaces, yacht brokers, associations / unions and clubs. All from the same software, no extra integration, or charges and just with one click.
Can I ask for a quote for developing my website with FOMCS Owner's APIs?
Yes, of course we provide developing implement service for online rental shop, websites for real-time online bookings and marketplaces for owners which using FOMCS software and its APIs. So, whether you are yacht owner or yacht operator or yacht manager or yacht agency an specialized website development partners team can create custom made or template solutions for your company’s website and help you with the best way to reach new and repeat customers of you. Get in touch with us and speak more about your project with our specialized website development partners!
Do you have difficulties with API integration?
Contact with our company’s developer and we will be happy to help you integrate our API into your website.
I have a development question. Where should I address it to?
Since development questions and requests are not covered by our support offering, customers with these kind of questions should first reported to our support department by email. If you still have questions, you can submit your request directly on FOMCS Ticketing System, where our whole community (including developers, support engineer) may provide assistance. Requests only applicable for those customers with accounts that have paid subscription and is valid. For such requests is not valid our policy “response time is 12 hours – but never exceed 24 hours”.
Can I talk to a human?
Definitely. You can email us, and we will come back to you shortly with a voice call if you require. Our first available online agent will assist you. Τhe average response time is 12 hours – but never exceed 24 hours!